Skip to main content

Support

Got a billing or technical issue? Want to share feedback about a feature? Need details about our plans? We're here to help you out!

System status

For platform-wide issues and updates, please check our status page.

Email support

Contact us at support@addressfinder.com and we'll respond as soon as we can.

Please provide as much information as possible.

Phone support

We're available to help with any queries over the phone during NZ business hours.

New Zealand: 0800 142 253

Australia: 1800 152 363

Worldwide: +64 800 142 253

Working with the support team

Here are some helpful things to include in your support requests:

  • Your organisation name and/or organisation ID.
  • Screenshots or screen recordings.
  • Errors messages or error codes.
  • The platform and integration you're trying to use (e.g. phone verification on WooCommerce).
  • The URL of the page you're having trouble with your integration.
  • Any recent changes to your website or system that may have impacted your integration.